Experience
DVLA Swansea
AWS DevOps Cloud Engineer September 2020 - Present;
I’m currently working as an Associate Cloud Engineer @ DVLA Swansea - I started as a Junior Engineer as a member of the 2020 Cloud Academy. During that period, I passed my AWS Cloud Practitioner, Solutions Architect Associate and SysOps Administrator Associate exams and I’m now working towards my Developer Associate.
I’m part of a Squad that handles the implementation and upkeep of various tooling for all other internal cloud and app squads to use, as well as being hands on with the DVLA Kubernetes based infrastructure using AWS EKS.
I’m also familiar with version control, CI/CD pipelines and their tools, such as Drone, Bitbucket, Spinnaker as well as AWS CodePipeline. I am becoming more confident with Linux and its various flavours and experimenting with AWS Image Builder and I’m also comfortable with AWS basics like EC2, S3, IAM and many others.
Digital Channel Manager, Jan 2018 - Sept 2020;
I worked as a Digital Channel Manager and customer point of contact for a number of high volume business-facing DVLA services, involved with the registration, and licensing of vehicles amongst many others. The role also included business reporting and reconciling high volumes transaction payments. Throughout the role, I utilised my excellent communication skills in both in writing and verbally, and de-escalating situations when required.
Business Support Analyst, March 2016 - Dec 2017;
I was a member of the highly rated AFRL/RaV Helpdesk support team, assisting industry users such as car manufacturers and dealerships with their queries, new user set-ups and handling issues via telephone and e-mail and raising these accordingly. I would also regularly correspond with the industry with updates via e-mail and handling complaints and reporting any issues or downtime.
Personalised Registrations Team Supervisor, Feb 2014 - March 2016;
Personalised Registrations Administrator, June 2013 - Feb 2014;
Qualifications
AWS Solutions Architect Associate
AWS SysOps Administrator Associate
AWS Cloud Practitioner
Certified Scrum Developer (Scrum Alliance)
ITIL V4 Foundation ITIL V3 Foundation
ITIL V3 CSI
BCS DevOps
BCS Agile
Particular Skills
Aside from IT, I have extensive customer service experience and thrive in providing a top class experience for a customer.
I adore communications and I’m confident in drafting both e-mail and written correspondence as well as presenting with various tools. I regularly create blog posts for our department Comms internally as well as for ComeFlyWithSeab.
I am comfortable with most IT operating systems and common programs, including but not limited to MacOS, Windows, Linux, iOS, Office, Teams, Zoom, VS Code, Git and many more. I also love tinkering with my AWS personal account and the occasional Raspberry Pi!
For a full CV - drop me an e-mail (info@comeflywithseab.com)